A complete research project to study business process reengineering (BPR) and the role of information technology.
Written in 2008; 33,490 words; 81 sources; APA; $ 249.95
Paper Summary:
This paper examines business process reengineering (BPR) and redesign techniques, which help companies to re-align resources and re-evaluate how they can organize their business processes to improve customer services and cut down on operational costs enabling them to emerge as one of the dominant competitors in the region. The author emphasizes how companies need to organize their business processes and procedures to match defined and emerging best practices in sell-side e-commerce, to reduce costs through more effective use of business process management and to develop processes and applications to better attract, sell and serve customers on a global scale. The paper describes completely the methodology and results of the research. Includes illustrations.
Table of Contents:
Executive Summary
Introduction
Overview of the Company (Profile)
How this Guide was Developed
Reengineering and Information Technology
Managerial Issues and Comments
Knowledge Management and Aging ABC Products Workforce
Advantages and Disadvantages of Decentralized IT Systems
Globalization
Change Management
Objectives of this Research
Current Issues and their Impact on the Company.
Important of Issues
Objective
Benefits Derived from New System
Literature Review
Definitions
Consumer Value
Buyers Decision Process
Value Chain Analysis
Supply Chain Management
Service Oriented Architectures
Customer Satisfaction
Marketing Mix Factors Affecting Consumer Satisfaction
The Role of Products in the Marketing Mix
Approaches to New Product Development
New Products: Blue Ocean or Red Ocean Strategy?
The Power of Pricing
Promotional Strategies as part of the Marketing Mix
Distribution (Place) as part of the Marketing Mix
Methodology
Method-1: Literature Search in Library and Internet
Method-2: Expert Panel Discussion
Method-3: Find Literature Support for New Variables
Method-4: Generate Sample Questionnaire for Expert Panel
Method-5: Modify the Sample Questionnaire.
Method-6: Distribute Questionnaire To Respondents.
Method-7: Analysis of the Responses to the Questionnaires.
Results
Result of Method-1: Literature Search in Library and Internet
Result of Method-2: Expert Panel Discussion.
Result of Method-3: Find Literature Support for New Variables
Result of Method-4: Generate Sample Questionnaire
Result of Method-5: Test Sample with an Expert Panel
Result of Method-6: Modify the Sample Questionnaire
Result of Method-7: Distribute Questionnaire to Respondents
Result of Method-8: Analysis of the Return of Questionnaires
Recommendations
Use Smaller Teams to Encourage Higher Levels of Process Ownership
Create Multiple Perspectives of the Complex Process
Maintain a Centralized Unit for Communication
Reduce the Number of Inputs into a Process
Maintain Ethical Culture in the Company
Pursue The Development of an SOA Platform
Use Distributed Order Management Systems to Synchronize Demand for ABC Products
Use Analytics to Measure Progress towards BPM and BPR Objectives
Conclusions
Reflections
Appendix Abbreviations
Appendix-Customer satisfaction
Appendix-Questionnaire Result
Appendix-Questionnaire Result
From the Paper:
"In accessing the adoption of SOA platforms into manufacturing companies, using SAP's NetWeaver as the barometer of early adopter success, the emerging role of SOAs as a point of key differentiation over and above just being a strategy for ERP consolidation begins to emerge. SOAs form the foundation of Web Services and Event Driven Architectures (EDAs) throughout the manufacturing companies who have already passed through the experimentation with Web Services as part of their SOA architectural plans and moved directly to piloting Web Services for such mission critical tasks."
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