The Airline Industry

Paper Summary:

This paper explains that, because the airline's needs are in a constant state of flux, the first step the human resources manager must take is to establish a system that allows for a regular evaluation of the ever-changing needs of the industry. The paper then points out that job security is a regular concern of airline employees at any level. Additionally, the paper relates that the three main issues that an airline industry human resources manager faces is the increase in the amount of outsourced jobs, recruiting personnel who are qualified to handle the increased level of technology involved in this industry and handling employee disgruntlements and possible strikes or other union-based actions.

From the Paper:

"This idea of outsourcing is not unique to the airline industry and often times do not necessarily mean outsourcing to a computer program. Many of the airline industry's traditional jobs are now being outsourced to private companies. For example, such services as food services, maintenance and even ticketing are being outsourced to private companies that specialize in these services by contractual agreement. This trend clearly effects the airline human resources manager's role in that instead of working to recruit, train and supervise multiple departments internally."

Sample of Sources Used:

• Behune, Gordon. (1999): From Worst to First: Behind the Scenes of Continental's Remarkable Comeback. New York: Wiley, John & Sons, Inc.
• Flouris, Triant G., Oswald, Sharon. (2006): Designing and Executing Strategy in Aviation Management. Ashgate Publishing, Ltd.
• Freiberg, Kevin, Freiberg, Jackie. (1998). Nuts!: Southwest Airlines' Crazy Recipe for Business and Personal Success. New York: Bantam Doubleday Dell Publishing Group.
• "IBM and American Airlines Sign Human Resources Services Agreement." Red Orbit Breaking News. 2 March 2007.
• Shaw, Stephen. (2004): Airline Marketing and Management. Ashgate Publishing, Ltd.

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