Effective Communication

Paper Summary:

This paper explains that information overload, which is one of the most common organizational barriers, is created because of uncertainty of the external environment, the increasing complexity of tasks and organizational structures, and the ongoing development of communication technology. The author points out that noise, another common organizational barrier, is anything that disrupts communication or distorts the message including not enough time to differentiate between accurate and inaccurate information. The paper relates that cross-cultural barriers include lack of language and cultural fluencies. The author states that individual barriers to effective communication are comprised of self-interest, personal space, poor listening skills and differences in perceptions, semantics and status.

From the Paper:

"People cannot communicate if they do not speak the same language. Cultural fluency, on the other hand, is somewhat different. Hitt, Miller, and Colella (2006) define cultural fluency as "the ability to identify, understand, and apply cultural differences that influence communication." One of the best examples I can think of is the use of idioms. In the United States, most people know what is meant by someone 'kicking the bucket'. It is easy to understand that someone from a different culture and unfamiliar with this saying could be completely confused by the message."

Sample of Sources Used:

• Hahn, M. (2005). Overcoming communication barriers between people. Retrieved February 3, 2008, from Ezine Articles database.
• Hitt, M. A., Miller, C., & Colella, A. (2006). Organizational behavior: a strategic approach. , : John Wiley & Sons, Inc.
• Preston, P. (2005). Nonverbal communication: do you really say what you mean? Journal of Healthcare Management, 50 (2), 83-4. Retrieved February 3, 2008, from General OneFile database.
• Schermerhorn, J. R., Hunt, J. G., & Osborn, R. N. (2005). Organizational behavior (9th ed.). : John Wiley & Sons, Inc.

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