A look at the implications and importance of effective communication in the airline industry.
Written in 2009; 3,487 words; 6 sources; APA; $ 98.95
Paper Summary:
This paper discusses the importance of effective communication in the airline industry to prevent the threat of human error. The paper highlights that clear and concise understanding of specific phrases and the inclusion or exclusion of something as simple as an "s" can mean the difference between life and death for crew and passengers. The paper further highlights that safety and communication go hand in hand, as often shown by the results of air crash investigations. The paper insists that training for pilots and crew members, therefore, needs to include not only communication strategies, but also the technical aspects of the English language.
Outline:
Introduction
Communication in the Airline Industry
The Human Factor in Aviation Safety
CRM History
Effectiveness of CRM
Ethics and Leadership
Development and Training
Conclusion
From the Paper:
"There are many more cases in which a lack of communication and language skills among pilots and air traffic control personnel resulted in accidents and deaths that could otherwise have been avoided. This is a problem that increasingly needs to be addressed in the contemporary globalized community. The problem is further exacerbated by the fact that neither pilot nor air traffic controller could be native speakers of English, making it difficult to interpret instructions or calls for assistance in this language. Baron refers to this as "language barriers", where a lack of language skills is specifically to blame for a lack of effective communication".
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