Using the Ritz Carlton Hotel as an example, this paper provides an assessment of how external customers? and suppliers? requirements are met in the hotel industry.
Abstract Discount prices and distinctive products are no longer a complete solution for success in the hospitality industry. The paper shows that high-end hotel chains, for example, simply do not have the luxury of reducing the prices. This assessment focuses on research of the Ritz-Carlton Hotels, LLC. The objective of assessing how the various departments in the hospitality industry meet external customers? and suppliers? requirements was the main objective. The Ritz-Carlton is world famous for paying special attention to the customer and the organization's suppliers.
From the Paper "Suppliers obviously play a major roll in the continued success of the Ritz-Carlton hotels. The Ritz-Carlton hotels recently began offering high-speed Internet access throughout their resorts. STSN, a leading provider of high-speed Internet technology and services, is the supplier for the hotel chain. The Ritz-Carlton has reported that frequent guests of competitors are beginning to change their loyalties because of the Ritz-Carlton's affiliation to the new high-speed Internet provider."
