Vendor vs. In-House Repair

Paper Summary:

This paper compares Amazon's current procedure of in-house repairs with the use of a vendor. It discusses the company requirements regarding repairs and the current process of in-house repairs and then looks at the advantages and disadvantages of doing the repairs in-house. The paper also focuses on the procedure required to outsource the repairs and looks at the advantages and disadvantages of outsourcing for the organization.

Table of Contents:
Letter of Transmittal
Executive Summary
Introduction
Purpose
Scope
Methodology
Limitations
Criteria
Methodology
Background of Company
Common Problems of In-House Repairs
Labor Issues
Financial Issues
Vendor Company Background
Vendor Financial Status
Average Turn around Time
Quality System
Conclusions and Recommendations
Final Report Conclusion
Recommendations
Summary
Appendix

From the Paper:

"Executive Research has concluded that the change from in-house repairs to vendor repairs would be most beneficial to your company. The cost savings plays a major role in the final decision of this research. Another key factor to note is that the vendor has agreed to sign a contract for one year that establishes a 7-day turn around time and a replacement program in the event of the turn around not being met for various reasons. During the research, we were presented records dated back to ten years that show the proof of continuous process improvements, as well as history of 7-day turn around times."
"Executive Research Company highly recommends that a new contract is negotiated prior to the expiration of the contract that will be in place. We also recommend that the same criteria be sought for the contracts that will follow the initial contract, in order to maintain current customer expectations, based upon past in-house repairs by Amazon Electronic Repair Services."

Sample of Sources Used:

• http://www.krconsulting.com/articles/Outsourcer.pdf
• http://www.tlcnh.com/download/TL9000SampleProcedure.pdf
• Texas Education Agency, (2004). Financial accountability system resource guide. retrieved Nov 15, 2004, from 7. Data Collection and Reporting Web site: http://www.tea.state.tx.us/school.finance/audit/resguide12/dcr/dcr-16.html

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