The e-Commerce Environment

Paper Summary:

This document discusses the legal, ethical, and regulatory dimensions of operating a business-to-business (B2B) e-commerce website and of operating a business-to-consumer (B2C) e-commerce website. The consensus is that while many of the infrastructural solutions for these two orientations of e-commerce are the same, some very important differences, such as the regulatory requirements across industries, are dramatically different.

From the Paper:

"Business-to-business (B2B) websites differ in various ways from business-to-consumer (B2C) websites from a legal, ethical, and regulatory perspective. One of the most obvious differences between the two are the fact that many B2B sites have some sort of contractual obligation to complete an order in a given time period and according to certain specifications (Luftman, 2003). In the B2C environment this same contractual undertone does not exist although e-commerce sites of the B2C variety try to limit variance in how they treat customers and fulfillment concerns as this is a quality issue."

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