Postal Systems

Paper Summary:

The paper analyzes the UPS company that claims to be the world's largest package delivery company. The paper explains that brand image is the essence and basis of their business identity and strategy. The paper then looks at the FedEx Corporation, a courier company, which offers overnight ground, heavy freight, document-copying and logistics services. The paper examines FedEx's company philosophy of customer satisfaction. The paper also looks at the United States Postal Service and examines complaints regarding timeliness, insurance claims, buying stamps, mailing a package and picking up a package. The paper concludes that FedEx has a slight advantage over UPS in the ratings.

From the Paper:

"A postal system delivers written documents and packages containing other matter to destinations around the world (Wikipedia 2006). Any such document is referred to as mail or post. A postal service may be private or public. It transports letters, packages, savings accounts and passport applications. In the United States, private companies, such as FedEx and United Parcel Service compete with the federal government's United States Postal Service or UPS, particularly in delivering packages (Wikipedia)."

Sample of Sources Used:

• Bozman, C. (2003). United Parcel Service. http://www.scs.unr.edu/~bcynthia/UPS.pdf#search='United%20Parcel%20Sercies'
• Postal Rate Commission. (2001). Report of Consumer Advocate on Quality of Services Provided by the Postal Service to the Public. Postal Rate Commission. http://www.prc.gov/oca/papers/quality/summary.doc
• Puscas, D and Girard, R. (2003). United Parcel Services. Polar Institute. http://www.polarinstitute.org/corp-profiles/public_services_gate_pdfs/UPS.pdf
• Sivy, M. (2006). Fed-Ex: Flying Even Higher. Cable News Network LP, LLP. http://money.cnn.com/2006/06/27/commentary/sivy/sivy.moneymag/index,htm
• Smith, Frederick W. (2006). Federal Express. Case Studies, Part Six

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