Organizational Theory and Culture

Paper Summary:

This paper examines how the two airlines, Singapore Airlines and Malaysian Airlines, started from the same origin and had the same ideas of service as the core performance criterion. It looks at how one was the carrier of a nation and the other related only to one city; another difference came from the nature of people resident in Singapore who are all emigrants and had all come in the search of fortune.

Outline
Abstract
Introduction
Malaysia Airlines
Singapore Airlines
Comparisons of Service
Recommendations
Conclusion

From the Paper:

"In terms of growth and development after the formation of the new companies for Malaysia and Singapore, the Malaysia Airlines part of it has run into serious trouble, and was totally reorganized into a new structure of the group on 30th July, 2002. The aim was to preserve the existence of the national carrier through financial restructuring. This reorganization was finally accepted on 5th November, 2002 and applied on 6th November after approvals from the shareholders, the Securities Commission, the Kuala Lumpur Stock Exchange and the Foreign Investment Committee. The process of reorganization separated the balance sheet and the operations and transferred the liabilities on the 73 planes with a supposed value of 5.109 billion Malaysian dollars and related liabilities of 6.966 billion dollars to a new company called Penerbangan Malaysia Berhad or PMB."

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