Informal vs. Formal Communication

Paper Summary:

This well-researched paper defines and details the differences between the various forms of communication currently being used in business. The writer of this paper maintains that informal communication, also known as face-to-face communication, is a more viable and practical method of disseminating and sharing information. The writer also explores the various media rich, advanced technologies available and goes on to explain why these forms of communications are incapable of delivering information in the manner intended.

Outline
The Rising Importance of Information Technology (IT)
Organization Information Processing
Impact of IT on Information Processing
Informal Communication Process
Early Rational Theories
Media Richness Theory
Alternative Media Choice Theories
Critical Mass Theory
Organization Culture: Social Norms
Background Conditions
The Media Choice
Informal Communication Process in Organization
Bibliography

From the Paper:

"In the 1990s the business environment is highly turbulent and complex, where competitive pressure is increasing with globalization. Topping this off is the dramatic, pervasive and quickly felt implications of the information revolution. In this climate new paradigms are created and with it new opportunities. To capitalize on these opportunities and to handle the complex environment, an organization requires timely and relevant information more than even before. Information has always been the life blood of the organization; it enables an organization to make sense of the world, to resolve ambiguity and to facilitate decision making and coordination. Information is an important source of competitive advantage."

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