General Electric vs Six Sigma & Advanced Radiology

Paper Summary:

This document introduces and compares two separate organizations where one employs a total quality management program and one does not. General Electric is used to illustrate a total quality management program, Six Sigma, and Advanced Radiology are used to illustrate a company that does not employ any type of total quality management program.

From the Paper:

"Any organization in any line of business requires a quality management program or some sort of quality program that is instituted from executive management down to the lowest level employee. While each particular function within an organization requires quality processes modeled after its own unique requirements, these individual quality processes should be designed and established based on the principles of the overall quality management program. While there are many different quality management programs, such as: total quality management (TQM), kaizen based programs, and Six Sigma, one feature unique to all of them is that they are, and should be, part of the strategic DNA of an organization and an integral part of the strategic planning process."

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