Paper Summary:

This paper explains at length the causes of job stress at the Volvo company. It defines job stress and discusses its common causes. The paper presents the situation at Volvo that led to high stress amongst it employees, and it investigates how this situation impacted on their job satisfaction. The author describes the actions taken by Volvo to resolve the problem.

From the Paper:

"Job stress is an important issue for organizations and one that needs to be understood and effectively managed. Volvo is one organization that had an environment of high stress and took radical actions in an attempt to better the environment for employees, and hence, improve its own performance. Unfortunately for Volvo these actions only created more problems and the changed eventually failed with Volvo reverting back to old structures. While this was a failure, it is still worthwhile to consider the problems at Volvo, the source of stress, the impact of stress and the methods used in an attempt to solve the problem.

Stressful events have three common factors. These include uncontrollability, uncertainty and novelty. These factors can occur individually or in combination, with the amount of stress experienced dependent on the combination and degree of these three factors."

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