An examination of the importance of total quality management within the manufacturing, services and government sectors with case examples from each sector.
Written in 2008; 1,315 words; 4 sources; APA; $ 44.95
Paper Summary:
This paper discusses the importance of total quality management (TQM) within an organization and how customer service and delivery of quality products is essential to the survival of any organization. The paper discusses the relationship between TQM and various industry sectors and provides examples from companies within each sector. The paper looks at manufacturing, services and government.
Table of Contents:
Manufacturing
Service Industry
Government
Matrices
From the Paper:
"According to many, implementing quality initiatives or programs like Total Quality Management or TQM are exceedingly difficult. One reason for this is the politics behind how governments work; often practices used to ensure quality go against the traditional methods or systems used by a public agency to operate successfully (Bacal, 2007). To overcome these obstacles, so the public is served in the best way possible, it is critical governments identify internal obstacles to their success, and then devise quality programs that are easily integrated into pre-existing systems within public entities (John, 2003). One such example is the federal government, which influences much local, state, regional and national governments. Because the role of the federal government is ultimately to provide for the people, it is critical customer satisfaction is realized within this agency, among the government's internal and its external customers (John, 2003). Internal customers include those working directly for or with the government, and external customers include the people affected by decisions made by the government and other top-level officials."
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