Total Quality Management and its Role in the Business World

Paper Summary:

The paper discusses the subject of total quality management (TQM) and states that it encompasses a wide series of strategies used by organizations in all sectors to increase the efficiency of their operations and increase customer satisfaction. The paper states that it is an operating philosophy that promotes satisfaction through achieving the highest quality at the lowest possible cost. The paper then looks at three companies belonging to different industries in order to understand how TQM functions and why it is needed to satisfy customers' needs.

Outline:Manufacturing sector:
Ford Motor Corp.
Service industry: American Airlines Non-profit sector: The Ohio State University - College of Food, Agricultural and Environmental Sciences

From the Paper:

"The TQM has played a vital role within the manufacturing sector ever since customers began to dictate their demands in regard to the products they need and desire to purchase, rather than the other way round, when companies produced and the clients purchased whatever was presented to them. Customers decide to purchase or not the products manufactured and therefore are the main force which decides if the company is to register profits or not; ergo, the need to completely satisfy customers' needs through the implementation of Total Quality Management."

Sample of Sources Used:

• Lindner, J.R., Nieto R.D., April 1998, Total Quality Management and Effective Extension Teaching, Journal of Extension, Volume 36, Number 2
• Pandjiris Basic Definitions of TQM and Quality, Pandjiris, http://www.pandjiris.com/html/TQM.html last accessed on February 22, 2008
• TQM in Service Industry, PDB Online, http://www.geocities.com/parthadeb/service.html last accessed on February 22, 2008
• Official Website of American Airlines, http://www.aa.com/index_us.jhtml, last accessed on February 22, 2008
• Official Website of the College of Food, Agricultural and Environmental Sciences, Ohio State University, http://cfaes.osu.edu/ last accessed on February 22, 2008

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