An examination of how the role of human resource departments has changed and a case study carried out at a university HR office to determine the effect of age on face-to-face meetings.
Written in 2009; 1,878 words; 4 sources; APA; $ 60.95
Paper Summary:
This paper looks at how the role of many human resource services has changed from merely providing benefit administration and payroll services to one that is more focused on treating employees as valued customers. The writer explains that in face-to-face exchanges between HR employees and customers, a certain level of comfort is necessary to maximize communication between the two parties. The writer describes a study that was carried out with twenty employees and two benefit representatives to test the hypothesis that employees visiting a university HR office with questions concerning their benefits would be more likely to ask for another benefit representative when the initial agent was visibly younger and less likely to do so when the initial agent was visibly older. Other factors such as estimated age and gender were also taken into account. The results of the experiment are followed by a discussion of the results and a summary of the research and salient findings. This paper contains a table and a figure.
"In order to successfully engage the employee in the benefit selection process and encourage the individual to feel comfortable asking questions, human resources personnel must understand the factors that could impact the relationship between personnel and employees. One such factor that may not be considered by many human resource services is the physical appearance of their representatives. The research to date suggests that facial characteristics may impact the judgment of others across a broad continuum of emotional reactions. In this regard, Little and Perrett (2007) investigated the relationship between facial cues and personality perception."
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