Team Performance

Paper Summary:

This document reviews a group or team's performance during its interaction while completing a course with the University of Phoenix. The paper relates that the team performed remarkably well in spite of being geographically dispersed and being required to rely on a diverse set of solutions and applications in order to complete the course requirements.

Outline:
Abstract
Learning Group Assessment
Introduction
Team Profile
Challenges
Leadership
Team Leadership
Social Dimension
Communication processes
Communication methods
Effectiveness
Performance Measurement
Knowledge/Skills Inventory
Improvement Opportunities

From the Paper:

" With the rise of teams and the use of team decision-making practices, as well as project management teams, both in the corporate world and in the academic environment challenged to produce more effective employees, new strategic methods of making these groups effective have been the objective of the business world. One great leap forward in improving team interaction and effectiveness which this and other teams have been making more use of are IT related technologies that, "tap into the intelligence expertise of team members"(Kerber & Buono, 2004, para.5). These IT solutions that rely on the backbone of the Internet such as email, newsgroups, and other conferencing type solutions are nothing more than software designed to facilitate communication and knowledge transfer between team members or employees in an organization and we have developed our team's competencies to a high degree in order to make full use of these solutions. While often utilized as a method to integrate team members in a virtual team environment: "a Web-based groupware application on the company's intranet that allowed asynchronous conversation threads as well as posting of documents, links, and surveys"(Kerber & Buono, 2004, para.11), these solutions are effective in any application because they facilitate communication across a commonly utilized medium in any organization or institutions such as the University of Phoenix which is the common PC. Team leaders and members can employ these IT enabled solutions as a method to conceptually tie team members together into a more cohesive unit and, at the same time, to more effectively monitor communication and progress within the team's mandate and that is what we as a group have accomplished."

Sample of Sources Used:

• Baldridge Criteria for Performance Excellence. (2003). Baldridge National Quality Program.
• Criteria for Performance Excellence. (2003). Baldridge National Quality Program.
• Dozier, D. M., Grunig, J. E., & Grunig, L. A. (1995). Manager's guide to excellence in public relations and communication management. Mahwah, NJ: Lawrence Erlbaum Associates.
• Kerber, K. W., & Buono, A. F. (2004). Leadership challenges in global virtual teams: Lessons from the field. SAM Advanced Management Journal, 69(4), 4+.
• Luthans, F., Luthans, K. W., Hodgetts, R. M., & Luthans, B. C. (2001). Positive approach to leadership (pal) implications for today's organizations. Journal of Leadership Studies, 8(2), 3+.

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