Strategic Planning for KBR

Paper Summary:

This paper looks at strategic planning for the organization, KBR. It begins by discussing the company's mission, vision, goals and objectives and the company's characteristics. The paper then focuses on total quality management (TQM) and how this relates to KBR's management style. Finally, the paper looks at how TQM could be implemented at KBR.

Table of Contents:
Mission, Vision, Goals And Objectives
TQM Management Style vs. KBR's Management Style
The Characteristics of TQM Companies vs. KBR's Characteristics
Implementing TQM in KBR

From the Paper:

"TQM may not be 100% compatible with an organization such as KBR. On one side, TQM techniques and tools may have a positive impact on the company's activity and some of them were successfully adopted by the organization. KBR's activity needs precision and quality and timing are essential to achieve customer satisfaction. The techniques and tools just mentioned serve those objectives. Nevertheless, TQM's soft component implies a participative management style, which is not compatible with the strict discipline required to work on military projects or alike."

Sample of Sources Used:

• Engelbart, D. 2000. The Unfinished Revolution - Quality and Bootstrapping. Colloquium held at Stanford University. http://www.bootstrap.org/
• Goetsch, D. and Davis, S. (1994). Introduction to total quality: Quality, productivity, competitiveness (2nd ed.). London: Macmillan.
• Milakovich, M. E. (1990). Total quality management in the public sector. National Productivity Review, vol.10(2): pp. 195-215.
• Morgan, C. and Murgatroyd, S. (1997). Total quality management in the public sector. Buckingham, UK: Open University Press.
• Psychogios, A. G. and Priporas, C. V. 2007. Understanding Total Quality Management in Context: Qualitative Research on Managers' Awareness of TQM Aspects in the Greek Service Industry. The Qualitative Report, vol. 12(1): pp. 40-66.

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