Paper Summary:

The paper precludes that Voice over Internet Protocol (VoIP) is considered to be one of the most important elements in modern telecommunications today. It continues to state that before VoIP is able to attain the degree of acceptance that traditional telephony has, it has to be able to raise its quality of services (QoS) particularly in voice quality, security, interface and its compliance to various standards. The application of the services in information sensitive industries like trade, customer service and education indicates that VoIP has achieved a degree of success in terms of its major issues. The paper concludes that the establishment of minimum standards of performance to ensure the productivity of VoIP services in the industry is essential to advance the VoIP position. Unless the quality of VoIP reaches a quality level suitable as an enterprise product, the demand for VOIP will not be fully realized.

From the Paper:

"In 2004, the telecommunications industry saw the launch of mass-market VoIP services that followed the traditional interface models of Plain Old Telephone System (POTS) and by 2005, free services began their entry to the market (Dean, 2003). Among the first one to offer services for free ware Skype which remains to be a significant market leader today. Following the success of Skype other online services began to include VoIP as part of their interface and retooled products as seen in the launch of Microsoft's Window Messenger Live, Yahoo's Yahoo Messenger with Voice and Google's Google Talk among others."

Sample of Sources Used:

• Biddlecombe, E. (2005). VoIP primer: How it works - and what the jargon means. Retrieved on December 20, 2006 from http://www.silicon.com/research/specialreports/VoIP/0,3800004463,39127759,00.htm
• Cave, M. and Mason, R. (2001). The Economics of the Internet: Infrastructure and Regulation. Oxf. Rev. Econ. Policy, Jun 2001; 17: 188 - 201.
• Chen, J., Jiao, W. and Guo, Q (2006). An Integrated QoS Control Architecture for IEEE 802.16 Broadband Wireless Access Systems. China: Lucent Technologies and Bell Communicastions
• Cole, A. C. (2006). Firm Aims to Lower the Cost of VoIP Network Monitoring. TMCnet. Retrieved on December 20, 2006 from http://VoIPservices.tmcnet.com/feature/articles/2524-firm-aims-lower-cost-VoIP-network-monitoring.htm
• COOK Report (2001). Tools for Access and Scaling: Ethernet in the First Mile, 10 Gig in Backbone, ENUM In PSTN. The COOK Report on Internet Protocols Technology, Economics July. Policy. pp. 1-23.

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