Pizza Hut

Paper Summary:

The paper describes the cultural orientation at Pizza Hut and its benefits. The paper first discusses Pizza Hut's state-of-the-art information technology system with the balanced scorecard methodology. The paper then explores the company's management of relations with channel members, the management of productivity of the channel members, performance management and the knowledge management system. The paper concludes that management at Pizza Hut has to pay special attention to supply chain management because without efficiency in this aspect, the effectiveness of its business model will not be workable.

Outline:
Introduction
Cultural Orientation at Pizza Hut
Implementing the Balanced Scorecard Methodology
Managing Relations with Channel Members
Managing Productivity of the Channel Members
Performance Management
The Knowledge Management System
Conclusion

From the Paper:

"Efficient supply chain management is a critical success factor for Pizza Hut because that is what creates the core competencies that are the sources of competitive advantage for the company. The ingredients are flown in from different parts of the world and therefore information sharing is a critical consideration. In order to ensure that the company meets this objective, the management is committed to the process of total quality management. Success of this process depends on involving the suppliers so that they can understand how their efforts are linked to the strategic focus of the company."

Sample of Sources Used:

• Aaker, David A. (2004). Strategic Market Management. McGraw Hill/Irwin.
• Armstrong, Michael. (2005). Strategic Human Resource Management. Prentice Hall.
• Baldwin, Esther, and Martin Curley. (2007). Managing IT Innovation for Business Value: Practical Strategies for IT and Business Managers. Intel Press.
• Dess, Gregory G., et al. (2007). Strategic Management: Creating Competitive Advantage. McGraw Hill/Irwin.
• Evans, James R. (2004). Total Quality: Management, Organization, Strategy. McGraw Hill/Irwin.

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