Penney's Training Policy and Procedures

Paper Summary:

This paper investigates human resource management in the store of Penney's in Sligo. It discusses the background of the company and manager, the human resource management functions and the role of the human resource department in the organization. The paper then discusses the training function of the human resources department and compares it with the theoretical prescriptions. The paper contains tables.

Table of Contents:
Introduction
Description of the Organisation
Human Resources Manager and their Career & Qualifications
Human Resource Management Function
Role of the Human Resource Department in the Organization
Penney's Training Policy and Procedures
Key Stages in the Employee Training and Development Process
Evaluation
Summary
Conclusion

From the Paper:

"This is key to Penney's training evaluation. This involves the management observing the staff for example, after the new cash registers were installed, management observed the staff on the registers for a number of weeks to ensure that all staff where fully trained. With this, if management noticed any problems or insufficient training, they would gather the staff members together and redo the training again on. This is very important as the staff members need to be properly trained on the cash registers as this is a key function to the running of the business and involves dealing with large quantities of cash. Also customer service plays a major role while working on the cash registers."

Sample of Sources Used:

• Donald Kirkpatrick's learning evaluation theory (1959)
• "Economie d'Entreprise" edited by Foucher
• Human Resource Management in Ireland, 3rd ed, Guinngle, et al., (2006)
• http://www.businessballs.com/kirkpatricklearningevaluationmodel.htm (Accessed on 13 Feb) 09)
• www.primark.co.uk/

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