Organizational Behavior at Wal-Mart

Paper Summary:

This paper explains that Wal-Mart owes its success not only to the provision of quality products with great service, but also to its recognition of the trends of the current economy and to adapting to the phenomenon of modernization. The paper also discusses Wal-Mart's exemplary customer service and Sam Walton's methods of organizational management that have directed employees and managers towards the competitive attitude and process which has made Wal-Mart king. The paper looks at how the low prices are kept stable and how the company is dedicated to their employees. The paper concludes that Wal-Mart managers emphasize behavior, the organizational practices within which the company's capabilities are rooted, as their primary strategy and this has caused their success.

Outline:
The Wal-Mart Phenomenon
Wal-Mart Behaving Successfully Into the Future
The Organizational Behavior of Customer Satisfaction
The Behavior of Competing Victoriously
The Act of Maintaining Dominance
Conclusion

From the Paper:

"Wal-Mart is a glimmering example of what excellent organizational behavior is and can be. That which drives an organization is its goal, its core motivation and reason for being. Wal-Mart's goal is quite simple, to provide high quality and more importantly affordable products, coupled with customer service of the caliber that raises their value and raises them above the competition. Making behavior a key element in business strategy has been a time-tested path to outperforming competitors, which Wal-Mart has done quite well, with revenues exceeding a quarter of a trillion dollars. (Bacon 40) To accomplish this Wal-Mart has certainly established the necessary behaviors, as their organization has established norms and practices which facilitate them in their quest to provide these things and become successful, which as will be discussed, illustrates an exemplary model of organizational behavior from all aspects."

Sample of Sources Used:

• Neff, Jack. "" Advertising Age. 78.45, (2007) pp. 60-61.
• Ashley, Robert. "" Electronic Gaming Monthly. 222.12, (2007) pp. 32-34.
• Saporito, Bill. "" Time. 170.20, (2007) pp. 46-52.
• Scott, Allen J. "" Social Forces. 85.4, (2007) pp. 1465-1482.
• Macionis, John J. "Chapter 16: Social Change: Modern and Postmodern Societies." Society: The Basics, Eighth Edition. 2006. Prentice-Hall.

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