Organizational Assessment of Qwest

Paper Summary:

This paper provides an organizational assessment of the telecommunications provider, Qwest. It discusses previous problems in the company and issues involvement their management. The paper focuses on the performance of previous regimes at Qwest and attempts to gauge the ability of the current regime to deliver sound management practices that meet the needs of all of Qwest's stakeholders.

Table of Contents:
Introduction
Performance
Ethical Challenges
Stakeholders
Conclusion

From the Paper:

"Thus far, the ability of Qwest management to meet the needs of shareholders has been addressed. There are other key stakeholders as well, in the customers and the employees. Qwest has been able to maintain its services through the trouble, but have not been able to meet the needs of their customers in terms of infrastructure investment. The company's legal and financial difficulties precluded them from access to the capital markets. There were few sources of financing available to Qwest and it appears that this situation has only started to change recently."

Sample of Sources Used:

• Financial statements, ratios and share price information from Reuters. Retrieved June 27, 2008 from http://www.reuters.com/finance/stocks/incomeStatement?stmtType=BAL&perType=ANN&symbol=Q.N
• Bryer, Amy. (2004). With SEC Scrutiny Over, What Next for Qwest? Denver Business Journal. Retrieved June 26, 2008 from http://www.bizjournals.com/denver/stories/2004/10/25/story7.html
• Reardon, Marguerite. (2008) A Qwest for Survival. CNet. Retrieved June 27, 2008 from http://news.cnet.com/A-Qwest-for-survival/2008-1034_3-6232125.html
• No author. (2007). Qwest Communications Tops List in the 2007 American Customer Satisfaction Index Survey. BusinessWire. Retrieved June 27, 2008 from http://www.allbusiness.com/services/business-services/4344424-1.html
• Vuong, Andy. (2007). New Qwest CEO Greets Anxious Employees. Denver Post. Retrieved June 27, 2008 from http://www.denverpost.com/telecom/ci_6612499

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