This paper examines the success achieved by the Dabbawallahs of Mumbai who have been delivering lunch boxes over the past century in Mumbai, India.
Written in 2008; 2,768 words; 10 sources; APA; $ 82.95
Paper Summary:
This paper examines the success achieved by the Dabbawallahs of Mumbai who have been supplying lunch boxes over the past century to hundreds of thousands of working employees in Mumbai, one of the most densely populated cities in the world. The writer examines their modus operandi and operations management strategy in detail.
This paper also examines the factors that have contributed to the attainment of Six Sigma status by the Dabbawallahs, which most companies strive hard to achieve, and which the Mumbai Dabbawallahs attained despite the low literacy level among the employees. An in-depth analysis is made of the strategy adopted by the Mumbai Dabbawallahs and relates it to the basic concepts of operations management and supply chain management. The paper concludes with recommendations on how their services can be improved and expanded. This paper contains a table.
Outline:
Table of Contents
Summary
Introduction
Literature Review
Operations of Dabbawallahs
Motion-Step Method
Case Study
Discussion
Dabbawallah and Six Sigma: How Was It Achieved?
Conclusions
Recommendations
From the Paper:
"The Dabbawallahs of Mumbai offer a classic example of the importance of punctuality and time management in operation management and supply chain management. They also illustrate that operations can be managed effectively without the use of technology contrary to the misconception that quality in operations can be achieved only through the use of technology. The Dabbawallahs of Mumbai, a city with a population of around 19 million (BBC, 2008) offer pick up and supply of around 200,000 lunch boxes every day (Hindustan Times, 2006) with a negligible error margin."
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