Nordstrom and Nordstrom Rack

Paper Summary:

The paper looks at the Nordstrom and Nordstrom Rack company's retailing product strategy and competitive landscape as well as the supply chain and distribution systems. The paper then examines the socio-cultural and political factors that are influencing Nordstrom's today and provides a financial analysis of the company. The paper explains the factors that contribute to Nordstrom's growth and points out that underlying all these factors is the growth of a strong culture that prizes exceptional performance above all else and it is this that is giving the company the ability to sustain its performance even during uncertain economic times.

Outline:
Introduction
Retailing Product Strategy and Competitive Landscape
Supply Chain and Distribution Systems
Socio-Political Factors Influencing Nordstrom's Operations
Financial Analysis of Nordstrom's
Process and Business Practice Re-engineering Integrating Traditional and Online Operations

From the Paper:

"Nordstrom's is a publically-held corporation listed on the New York Stock Exchange under the symbol of JWN. As a publicly-held corporation the company is owned by shareholders, with 81% of Nordstrom stock being held by institutional and mutual fund investors according to Yahoo Finance. This is exceptionally high as a percentage of institutional leadership for any publicly-held corporation and signals the confidence institutional and mutual fund investors have in the company's long-term performance. The culture of Nordstrom's is highly respected for its passionate pursuit of exceptional service, and the online initiatives of the company also are highly regarded to the introduction of mass customization of shoes for example."

Sample of Sources Used:

• Antonacopoulou and Kandampully. Alchemy: The Transformation to Service Excellence..pp.185 The Learning Organization. 2000
• Chatman, Jennifer A & Cha, Sandra. Leading by Leveraging Culture. Research study for the book Next Generation Business Series Leadership. 25 - 51. Financial-Times Prentice Hall Publishers, 2003.
• Chung, B.G. A Service Market Segmentation approach to strategic human resource management. pp 117 - 138. Journal of Quality Management. July, 2001
• Cate T. Corcoran. "NORDSTROM 'SIMPLIFIES' CUSTOMER SATISFACTION. " WWD 22 Mar. 2007: 8. ABI/INFORM Trade & Industry.
• Curtis, T. "It's All In The Wrapper," F E, Vol. 1 (Spring, 1985), pp. 32-36. ABI/INFORM Global. ProQuest. 2 May 2008

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