Metropolitan General Insurance

Paper Summary:

This paper discusses the best possible solution provided to solve the problem of consistent reduction in profitability of an insurance company. The objective is to establish an ombudsman to deal with the immediate issues regarding broker relations. The second objective is to realign the job descriptions of the branch employees to support long-term sustainability of the branch.

From the Paper:

"Metropolitan General Insurance: Case Study Connie Burns - Internal Ombudsperson The role of Internal Ombudsperson has been struck as an interim position established to develop processes for improving relations between underwriters and brokers in the Oshawa branch with the goal of moving the branch back to profitability. The incumbent will report directly to Head Office and will be considered a top manager, project specific, for the duration of this contract (11). Duties * Follow company code of ethics and business principals (73). * Impart the vision and mission of the organization with both staff and brokers (105). Internal Responsibilities * Conducting an analysis the environment and environmental factors that have resulted in poor profitability (35)."

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