Mediation

Paper Summary:

This paper discusses the purpose of mediation and examines the factors that may affect the outcome of a mediation process. The paper briefly looks at the differences between mediation, conflict resolution and arbitration and how they are each used as effective methods of dealing with conflict. The paper then presents a case study that examines how mediation can be successfully implemented.

Table of Contents:
Active Listeners
Interests
Tom's Toy Store
Mediation Steps
Mediation Simulations
Cultural Variations

From the Paper:

"There are a number of variations in mediation that are affected by the culture in which the mediation is to take place. The culture affects conflict resolution by instilling in the proceedings certain pre-conceived notions on issues and interests held by the participants. The participants may not even understand that they are being affected in that manner, but the mediator should understand them, and should be directive enough to guide the participants past those misconceptions. Addressing the cultural variations is an issue that I would spend more in-depth time in the classroom if I were asked to teach a class on mediation."

Sample of Sources Used:

• Bookbinder, L.J.; (2006) Empathy and listening skills and psychological hugs, http://www.psychological-hug.com/, accessed June 10, 2008
• Boulle, L., (2005) Mediation: Principles processes practices, LexisNexis Butterworths, p. 87, p. 348
• Fisher, R.; Ury, R.; Patton, B.; (1992) Getting to yes: Negotiating agreement without giving in, (2nd edition), Boston: Houghton Mifflin Company
• Reed, K.; (2008) The Mediator's Triangle: Organizing the mediator's focus, mediate.com, http://www.mediate.com/articles/reedK1.cfm, accessed June 6, 2008
• Study Guides and Strategies, (1996) Active Listening, http://www.studygs.net/listening.htm, accessed June 10, 2008

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• Comparison Essay # 69247 : "Mediation Models"
• Term Paper # 127737 : "Mediation in Employee Disputes"

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