Management Functions and United Parcel Service

Paper Summary:

There are four different functions that all organizational managers perform. Every manager is responsible for planning, organizing, leading, and controlling the actions and performance of the employees for which they are responsible. This paper defines these functions and then examines how they are utilized by a sorting facility of the United Parcel Service.

From the Paper:

"The manager is responsible for planning the activities of the department. According to Jones (2000), planning is essential in any business. However, Jones states that financial goals, while necessary, are not the driving force in planning. The "most critical basis for company success" according to Jones, is the customer. The reason for this importance is because "without customers, an organization has no reason to exist" (Jones, 2000, p. 27). The superior manager needs to plan and prioritize, then, based on customer needs. Human resource planning is a part of the management of any business."

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