This paper outlines a redesign of the claims processor specialist position (CPS).
Written in 2008; 1,196 words; 4 sources; APA; $ 40.95
Paper Summary:
The paper explores the elements of a major job redesign, specifically focusing on the claims processor specialist position (CPS) with Allstate Insurance and how a possible redesign of the position would benefit all that are involved. The paper shows how this proposed redesign should appropriately address and increase satisfaction for both the employee and the company.
Outline:
Introduction
Potential Job Redesign Approaches
New Major Components, Tasks and Responsibilities of a CPS
Recommendations for Successful Implementation
From the Paper:
"When a claim is first reported by the insured it is handled in Allstate's Call Center in Charlotte, North Carolina. This report is commonly referred to as the First Notice Of Loss or the FNOL. Once the claim has been established the controller assigns the claim to its specific geographical region in the country. For a Claims Processor Specialist there are a wide variety of tasks that range from ordering police and fire reports, investigating prior losses, following up with the insured for various pieces of information, sending out denial letters from the adjuster, and fielding live telephone calls from insured customers, Allstate agents, mitigation companies and public adjusters."
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