Job Redesign

Case Study # 108849

Business > Companies
Business > Human Resources

Job Redesign

This paper outlines a redesign of the claims processor specialist position (CPS).

1,196 words () | 4 sources | APA | 2008 United States

Paper Summary:

The paper explores the elements of a major job redesign, specifically focusing on the claims processor specialist position (CPS) with Allstate Insurance and how a possible redesign of the position would benefit all that are involved. The paper shows how this proposed redesign should appropriately address and increase satisfaction for both the employee and the company.

Outline:
Introduction
Potential Job Redesign Approaches
New Major Components, Tasks and Responsibilities of a CPS
Recommendations for Successful Implementation

From the Paper:

"When a claim is first reported by the insured it is handled in Allstate's Call Center in Charlotte, North Carolina. This report is commonly referred to as the First Notice Of Loss or the FNOL. Once the claim has been established the controller assigns the claim to its specific geographical region in the country. For a Claims Processor Specialist there are a wide variety of tasks that range from ordering police and fire reports, investigating prior losses, following up with the insured for various pieces of information, sending out denial letters from the adjuster, and fielding live telephone calls from insured customers, Allstate agents, mitigation companies and public adjusters."

Sample of Sources Used:

Industry Weekly. Wake-up call. (1998, August). Industry Week, 247(15), 102. Retrieved November 1, 2008, from ABI/INFORM Global database. (Document ID: 33339182).
Kerfoot, Karlene (2000). On leadership: The leader as a retention specialist. Nursing Economics, 18(4), 216-8. Retrieved November 1, 2008, from Research Library database. (Document ID: 57832061).
Morgeson, Frederick P., Michael D Johnson, Michael A Campion, Gina J Medsker, Troy V Mumford. (2006). UNDERSTANDING REACTIONS TO JOB REDESIGN: A QUASI-EXPERIMENTAL INVESTIGATION OF THE MODERATING EFFECTS OF ORGANIZATIONAL CONTEXT ON PERCEPTIONS OF PERFORMANCE BEHAVIOR. Personnel Psychology, 59(2), 333-363. Retrieved November 1, 2008, from ABI/INFORM Global database. (Document ID: 1043555061).
Townsville Bulletin. Experience pays for older workers. (2008, July 23). Townsville Bulletin,209. Retrieved November 1, 2008, from ProQuest Newsstand database. (Document ID: 1515224031).