Jiffy Lube

Paper Summary:

This paper discussed the Jiffy Lube company, and discusses how the company could earn more money by focusing more efforts on washing cars and procuring car wash customers. The author then begins an examination of factors affecting forecasting future earnings by Jiffy Lube, and explains that it is difficult to predict long-term trends based on currently available research. The author analyzes a variety of factors and eventually states that future performance of the Jiffy Lube company is not predictable, but individual service stations will generally follow local economic trends.

Table of Contents:
Executive Summary
Individual Pricing Component
Cost Component
Market Structures Component
Economic Forecast Component

From the Paper:

"In a 1998 survey of some 5,000 customers, the finding was that most relied on dealers for major repairs but only about 10% came back for PM work. The biggest complaint was inconsistency of pricing and inspections. (Service in the fast lane) The problem is not with pricing at Jiffy Lube outlets, but the fact that they do not maintain any consistency. An example is the following complaint. "On 5/29/04, I had my oil changed at Jiffy Lube and paid $30.19 by check. My bank statement showed that I had been charged twice by Jiffy Lube - they had processed my check and processed an EFT transaction against the check." (Jiffy Lube Billing & Pricing Disputes) This probably happens as there are many franchised outlets. The required method is to have some total control on all funds of the organization."

More papers on Jiffy Lube :

• Business Plan # 88635 : "Jiffy Lube Strategic Plan"
• Case Study # 55962 : "Marketing Audit: Jiffy Lube"
• Essay # 59101 : "Jiffy Lube, Inc."

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