Paper Summary:

This paper presents a case study of Intersect Investments that addresses several issues. The first part of the paper includes the process of "Generic Benchmarking. " The paper then describes two companies that led their organization in a similar situation through a change, detailing their results.

From the Paper:

"According to James Gibson, John Ivancevich and James Donnelly in their book 'Organizations Behavior Structure Processes,' change is usually both stressful and difficult. In business the more radical the change the more resistance can be expected. The more directly a change.affects an employee the more likely they are to oppose actively or passively that change. The more radical the change the more careful management must be about how and when the change is made. In business change often comes in the form of..."

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