IT and Business Strategies

Paper Summary:

The paper evaluates the validity and value of five different theories of organizational change relating specifically to IT's role in re-shaping corporate strategies. In order to evaluate how IT change directly affects business strategy, the paper brings the example of GE Lighting's Division in Western Europe. The paper also defines the human implications of major organizational change, focusing in particular on changes that result from the implementation of new technology. The paper concludes that the vision and passion of a strong leader will revolutionize companies over and above any staid and measured strategy.

Outline:
Overview of the DICE Model
Business Process Reengineering
Exploring Lewin's Model
Exploring the Speed of Change Model
Theories E and O of Change
The Implications of GE Sightings' IT Strategies relating to Change Management
Success Factors in Managing Change Management
Conclusion

From the Paper:

"Change management refers to changing how people work with the systems in place as a result of re-architected processes. The fact that change management is often 70% of the cost of an enterprise application implementation shows how difficult this transition in behavior can be, Dyche (2002), who writes extensively on change management as it relates to Customer Relationship Management systems. In the article, The Hard Side of Change Management (2005) the authors present a framework for planning and initiating change management programs."

Sample of Sources Used:

• Daryl R. Conner (1993) - Managing at the Speed of Change. Villard Books, 1993.
• Davenport (1992) - Process Innovation: Reengineering Work through Information Technology. Harvard Business School Press. October 1992.
• Dyche (2002) - The CRM Handbook. Jill Dyche. Addison-Wesley Pearson Education. ISBN 780201 730623.
• IT Managers Have Become Adept At Cost-Cutting (2004) - From the article of the same name. Computer Weekly Magazine. Page 42. October 26, 2004.
• Managing Change is IT Directors' Toughest Job (2002) - Computer Weekly Magazine. Page 8. June 27, 2002

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