Human Resources Management

Paper Summary:

This case study discusses the process of organizational change in a bank. The paper describes the specific steps taken in order to manage this change. Two types of change are described and detailed, and the role of human resources in managing the change highlighted. Specific HR strategies are explored such as knowledge management, resourcing, learning and developing and reward and recognition.

From the Paper:

"Recruitment and selection: The Bank promotes selection at all levels, uses psychological tests and other procedures in order to attract an retain the most qualified people. In other words, the strategy is characterized by "sophisticated recruiting at all levels" (Miles and Snow 1984 cited in Ahmed, Ullah & Uddin, 2006). It has been acknowledged that companies pursuing a differentiation strategy (as it is the case with Macquarie Bank as well) "emphasize on innovation, which requires a high degree of creative behavior, a greater degree of risk taking and a high tolerance of ambiguity and unpredictability" (Ahmed, Ullah & Uddin, 2006, p. 23). Under such circumstances external sources of recruiting will always remain important. On executive positions recruiting from the inside is recommended. On entry level positions fresh graduates are recruited. Interview, psychological testing and written tests are followed by a 4 weeks induction period after which a performance appraisal follows."

Sample of Sources Used:

• Armstrong, M. (2006), A Handbook of Human Resource Management Practice, Kogan Page, 10th edition.
• Guest,D. E., Michie, J., Sheehan M. & Conway, N. (2000). Employment relations, HRM and business Performance: An analysis of the 1998 Workplace Employee Relations Survey. London: Institute of Personnel and Development.
• Ahmed F., Ullah M. S, Uddin M. K. (2006). Strategic Human Resource Management: Linking HR Practices with the Business Strategy, The Cost and Management, Vol. 34 No. 3 May-June, pp. 15-30
• Wade D. M. (2006) Business strategy types and innovative practices. Journal of Managerial Issues June
• Markowitsch, J., Kollinger, I., Warmerdam, J. Moerel, H.Konrad, J. Burell, C. Guile D. & Sellin, B. (2002) Competence and human resource development in multinational companies in three EU member states. Cedefob Panorama series 18, Luxembourg: European Centre for the Development of Vocational Training.

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