Human Resource Management

Paper Summary:

This paper is a case study using the Internal Revenue Service, or the IRS, to showcase strategic human resource management. The paper relates the background of the IRS and provides a description of the organization including its hierarchical structure, culture and types of employees. The paper also analyzes the primary issues of IRS' human resource management that have been acknowledged to have brought about a reduction in productivity. In addition, the paper discusses the sound principles of strategic human resources and examines how these theories and concepts, when applied effectively, can improve organizational capacity and productivity. Figures are included with the paper.

Outline:
Introduction
The Internal Revenue Service
Primary Issues of IRS HR Management
Analysis
Summary & Conclusion

From the Paper:

"Identified as primary issues relating to the Human Resources function of the Internal Revenue Service are the issues of: (1) budget constraints; and (2) technology issues. Technology issues and budget restraints are related in that the perceived usefulness of what is available to the Internal Revenue Service employees is not being manipulated by the employees or the organization in order to derive the most in terms of benefits of those applications. As noted in the beginning of this study, the organization of the Internal Revenue Service (IRS) has failed to integrate the 'Integrated Financial System' (IFS) with the tax processing system of the IRS who has also failed in mitigating the weaknesses in its internal control, which are of a material nature."

Sample of Sources Used:

• Davis, F. (1989) Perceived usefulness, perceived ease of use and user acceptance of information technology, MIS Quarterly,(13, 3), September, 1989, pp. 319-340; in: Neville, Karen and Fitzgerald, Brian (2002) An Innovative Training Model for an Organization Embracing Technology. Journal of Information Technology Education. Vol. 1 No.3 2002.
• Davis, F., Bagozzi, R. and Warshaw, P. (1989) User acceptance of computer technology: comparison of two theoretical models, Management Science, (35, 6), August 1989, pp. 982-1003; in: Neville, Karen and Fitzgerald, Brian (2002) An Innovative Training Model for an Organization Embracing Technology. Journal of Information Technology Education. Vol. 1 No.3 2002.
• Departmental Functions within the Internal Revenue Service. IRS. 27 May 2008. Online available at: http://www.irs.gov.gh/aboutIRS/departments.htm
• Johnson, Sarah (2006) Report: IRS Has Faulty Internal Controls. Accounting. CFO magazine 14 Nov 2006. Online available at: http://www.cfo.com/article.cfm/8165183/?f=related
• Neville, Karen and Fitzgerald, Brian (2002) An Innovative Training Model for an Organization Embracing Technology. Journal of Information Technology Education. Vol. 1 No.3 2002.

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