Paper Summary:

The paper relates that human resource professionals are the bridge between management and employees whose primary concern is to make the workplace thrive for the benefit of both groups. The paper discusses an analysis of the change management strategies that were implemented organization-wide at Capital One Financial Corporation, with the roll out of their Future of Work program. This analysis highlights the need for human resource innovation as a key component of change management, and leads to the recommendation that human resources be an integral part of implementing change within an organization. In the paper, a background of the case is presented, followed by a change situation diagnosis. From these sections, recommendations for achieving change are then created.

Outline;
Executive Summary
Introduction to the Case Study
Change Situation Diagnosis
Recommendations for Achieving Change

From the Paper:

"The only recommendation for the achievement of this continuing change would be the utilization of employees who have already made the switch to advocate for the program to others who were targeted for program roll out. Employees from other campuses, yet similar departments, may have unique insight into what areas was the most concern for them prior to implementation. They can also relate the benefits that they perceive as most valuable to their particular group. Actually hearing first hand experience from employees in a similar position may further decrease resistance to change and make continued roll out even smoother."

Sample of Sources Used:

• Aiesh, L. 5 Feb 2007, 'HR practices today'. The Hindu, pp. 1. Retrieved September 30, 2007, from ProQuest database.
• 'Best change management programme', Jul 2007, Human Resources. Retrieved September 30, 2007, from ProQuest database.
• 'Capital One Financial Corporation', 22 Aug 2007, Marketline. Retrieved September 30, 2007, from Datamonitor database.
• Clawson, T. Oct 2006, 'Big deals', Human Resources, pp. 30-33. Retrieved September 30, 2007, from ProQuest database.
• Collins, D. 2002, 'Climbing Bridalveil Falls: organization change, process and re-engineering', Strategic Change, vol. 11, no. 2, pp. 81-93. Retrieved September 30, 2007, from ProQuest database.

Visitors who viewed this Case Study also liked these:

• Case Study # 105778 : "Change Management and Human Resource Innovation"
• Research Paper # 28085 : "Human Resource Technology"
• Research Paper # 3972 : "Human Resource Management in the 21st Century"

APA Citation:

MLA Citation: