Global Communications Gap Analysis

Paper Summary:

The paper relates that in an effort to reclaim a competitive advantage in the telecommunications field, Global Communications (GC), has developed a strategic plan using cost-cutting measures to improve profitability. The paper provides a strategic analysis of this plan and reveals that as a result of not incorporating the wishes of all stakeholders, the company is now facing the union's unwillingness to negotiate. The paper concludes that because of the conflict that these missed opportunities caused, GC may now find its plan further postponed because of legal and government interactions. The paper includes tables of the issue and opportunity identification, the stakeholder perspectives and end state goals.

Outline:
Situation Analysis
End-State Vision
Gap Analysis
Conclusion

From the Paper:

"The senior leadership of GC has now proposed a plan to their Board of Directors to realize growth through a more aggressive approach with a satellite provider to offer video services as well as a satellite version of broadband. The strategic plan however, comes at a cost to the existing workforce. Cost-cutting measures that will be used are believed to increase profitability by outsourcing technical call centers off shore to Ireland and India. This measure is projected to reduce unit costs for handling calls by nearly 40%. The outsourcing will result in many employees losing their jobs or require others to relocate with an average salary cut of 10%. These measures are being met with resistance from the union at GC."

Sample of Sources Used:

• Adams, J. (2007). Strategy. Supply House Times, 50(3), 34-35. Retrieved February 19, 2008 from EBSCOhost database.
• Gomez-Mejia, L.R., & Balkin D.B. (2002). Management: Decision making. The McGraw-Hill Companies.
• Kreitner, R., & Kinicki, A. (2004). Organizational behavior:Managing conflict and negotiation. New York: The McGraw-Hill Companies.
• University of Phoenix. (2008). Scenario: Global Communications gap analysis. Retrieved February 16, 2008 from University of Phoenix, Week Four, rEsource. MBA 500 - Foundations of Problem-Based Learning web site.

More papers on Global Communications Gap Analysis:

• Research Paper # 122699 : "Global Communications"
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• Analytical Essay # 136836 : "Gap Analysis"

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