Federal Express (FedEx)

Paper Summary:

This paper reviews and discusses the background and history of the FedEx Company. The paper also takes a look at the COSMOS (Customers, Operations and Services Master Online System) system, a centralized computer system implemented by FedEx to manage people, packages, vehicles and weather scenarios in real time, offering the company real time decision-making opportunities.

From the Paper:

"The sense of trust and community that people identify with, pleasure associated with the pride of workmanship and of a task well accomplished; and, meaning is related to the quality of life for the individual and the others around him/her. A commitment to ethical operations is also espoused as important for FedEx. Safety on the job for the employee has helped the company maintain its reputation as being one of the best organizations to work for in multiple locations around the world. This proves that the company has a basic understanding of the ethics and social responsibilities needed when dealing with the issues of improvement and change in organization."

Sample of Sources Used:

• Anonymous. (2003). E-business high on the agenda for UPS and FedEx. Strategic Direction, 19, 7, 5-9
• Argenti, Paul A., Howell, Robert A., & Beck, Karen A. (2005). The Strategic Communication Imperative. MIT Sloan Management Review, 46, 3, 83
• Dean, Mark L, & Tomovic, Cynthia L. (2004). Does Baldrige Make A Business Case for Quality. Quality Progress., 37, 4, 40-45
• FedEx. (2006a). About FedEx. FedEx. Retrieved February 10, 2006, from the World Wide Web: http://fedex.com/us/about/today/mission.html?link=4
• FedEx. (2006b). FedEx Corporate History. FedEx. Retrieved February 11, 2006, from the World Wide Web: http://www.fedex.com/us/about/today/history/?link=4

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