Faith Community Hospital

Paper Summary:

The paper explains that some of the critical issues facing Faith Community Hospital, which the hospital needs to address, are basic financial problems; the conflict between the organization's spiritual heritage and values and the ethics of the medical profession; non-compliance with government, managed care, insurance regulations, and non-adherence to hospital operational policies. The author points out that Faith Community Hospital has an organizational management problem, which needs to be thoroughly analyzed rather than trying to solve the various problems piecemeal. The paper states that, although the mission statement of Faith Community Hospital implies a broad goal of promoting the health and well-being of the people it serves within a framework of spiritual values, it can be inferred that the organization suffers from an absence of clear-cut policies and goals that are specific, measurable, targeted, and time-specific.

Table of Contents
Introduction
Identifying the Key Issues
Organizational Mission, Culture and Processes
Organizational Goals
Defining the Problem
The Mission Statement
The Absence of Clearly Defined Organizational Goals
Alternative Strategies
Alternative 1
Alternative 2
Recommendation
Conclusion
Appendix 1: Affinity Diagram
Appendix 2: Fishbone Diagram

From the Paper:

"The mission statement plays a critical role in setting direction and laying the foundation for the culture and goals of any organization. Indeed, this is clearly expressed in Hyrum Smith's model of instructive goal setting, which is commonly referred to as Smith's "Success Triangle." This model places an organization's governing values at the base of the goal setting process and recommends that goals must be linked to specific governing values in order to be meaningful and to help the organization achieve its mission (Parker, 2003). The mission statement of Faith Community Hospital appears to adhere to the strategic principles inherent in Smith's "Success Triangle" to the extent that it clearly emphasizes the organization's commitment to promoting the health and well-being of the people in the communities it serves, using its spiritual heritage and values as the foundation. However, since spiritual values can vary vastly across religions and individual beliefs, Faith's mission statement has led to broad individual interpretations that have, in turn, led to an organizational culture, which allows too much leeway for individual decision-making. This is evident in the anecdotal cases cited by the CEO of doctors independently deciding to either treat patients pro bono or insisting on insurance coverage prior to commencement of treatment; the pharmacist filling prescriptions for uninsured patients; and the inconsistency in adhering to hospital policy in areas such as "Do Not Resuscitate" (DNR) decisions."

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