This paper is a case study concerning the company called Convergent and the causes for turnover within the help desk department.
Written in 2008; 3,906 words; 23 sources; APA; $ 106.95
Paper Summary:
This paper presents a case study concerning the company, Convergent, and its help desk department that provides customer assistance services, in particular. The paper surveys the personnel on a small help desk regarding the causes of turnover and the impact that leadership styles and motivational factors have on turnover to meet the help desk staffing needs while improving company profits. Lastly, the paper asserts that identifying appropriate and effective leadership techniques for a specific workplace setting may be reasonably expected to help improve a company's profitability while reducing or otherwise mitigating the incidence of employee turnover.
Outline:
Introduction
Statement of the Research Problem
Definition of Key Terms
Brief Review of Literature
Methodology
From the Paper:
"Because employee turnover is inevitable and its impact and costs are well known, identifying the most effective leadership methods to reduce it to the extent possible readily translates into money saved for a company as well as improved morale and effectiveness among employees (Koestenbaum, 2002). According to Lamb and McKee (2005), 'Everyone, individuals and the organization, will get the most from an enterprise when all commit as much human and hard capital to the endeavor as they can. . . . Satisfied employees care more about customer satisfaction, cooperate more with each other, and apply more effort' (p. 8). At Convergent, help desk employees are required to be continually recruited and a bank of potential employees is kept at the ready to meet unexpected losses; to the extent that the company is able to retain its existing employees, then, is likely the extent to which ongoing recruiting efforts could be minimized and the effectiveness and esprit de corps of the company's existing help-desk workers maximized."
We have thousands of high-quality term papers, research papers, essays, book reports and dissertations on every topic. At AcaDemon, you can download those term papers to help you write yours! You can be sure that the term paper, essay, book report or research paper you download are top-quality, competitively priced and high-level work.
This Free Term Paper Abstract is a part of our Term Paper Library.Here you can purchase research papers, examples of essays, academic dissertations, articles, notes, analytical papers, book reports, stories and poems. We have thousands of persuasive, point-of-view, narrative, critical, compare and contrast and other types of essays in our Library. You can also find here Term papers on "Exploring Turnover Causes", Essays on "Exploring Turnover Causes", Research papers on "Exploring Turnover Causes", Student papers on "Exploring Turnover Causes", Book reports on "Exploring Turnover Causes", Dissertation on "Exploring Turnover Causes", Thesis on "Exploring Turnover Causes", Summary of paper on "Exploring Turnover Causes", Articles written on "Exploring Turnover Causes".
Look for more research papers, essays and book reports on