Diversity in the Workplace

Paper Summary:

This paper explains that one might assume that the more varied the workforce population, the more opportunities for misunderstanding in the workplace; however, in a more varied workplace population, employees are much more likely to be tolerant of and more willing to understand each other. The author points out that, when a workforce lacks diversity, managers and other key organizational representatives fail to put into place diversity training programs that recognize the cultural and ethical differences of minority people. The paper concludes that sexual harassment is one example of a problem that might be mitigated by a more diverse workforce and that the case supports the argument that diversity might facilitate more understanding and tolerance in the workplace.

Table of Contents
Introduction
Case Analysis

From the Paper:

"In this particular situation, one employee approached his manager because he felt that a co-worker was sexually harassing him. "John" claims that "Jessica" the new employee on the line, physically abused him on more than one occasion. When asked to describe what exactly happened, John stated that every time he bumped into Jessica in the mornings, she would come up to him, give him a hug and pat him on the shoulders. John, a happily married father of three, thought that the woman might be coming onto him. Upon closer examination however, the manager in question realized that Jessica was from a traditional Thai family that has just moved to the states a few years ago. She always greeted everyone she knew with a hug, and even sometimes offered a kiss on the cheek. Her actions were anything but sexual harassment, however since John was unaccustomed to any similar advances from employees, he felt the woman was out of line."

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