Dell and Global Communications

Paper Summary:

This paper examines how the trend is growing for many global multinational companies to increasingly transfer parts of their business systems to offshore locations like India, which offers substantial savings on manpower costs as well as reducing employee attrition. In particular, the paper looks at Dell and how it is experiencing a severe downturn for several reasons, including a tarnished consumer image as a result of poor customer relations management (CRM), the slow growth rate within a highly competitive industry, as well as intense price competition. The paper the examines how, in an effort to compete and reduce costs in the increasingly complex global market, Dell turned to outsourcing - with mixed results.

Outline:
Introduction
Background to Dell's Situation
Outsourcing
Possible Solutions
Analysis and Summary

From the Paper:

" For many years Dell was seen as a market leader. The company was founded by Michael Dell in his University of Texas dorm room in 1984. (Accounting problems: the tip of the iceberg) The company since has enjoyed increasing popularity and "...loved by investors, analysts and business journalists" (Accounting problems: the tip of the iceberg). However, in the last three years Dell has, as one pundit puts it, "...been in serious strife" (Accounting problems: the tip of the iceberg). In essence, this refers to various problems that the company has experienced and the downturn in its position as a market leader. "

Sample of Sources Used:

• Accounting problems: the tip of the iceberg. Retrieved August 2, 2007, from http://www.soxfirst.com/50226711/dells_accounting_problems_the_tip_of_the_iceberg.php
• Atlas Copo facts in Brief 06. Retrieved August 3, 2007, from http://www.atlascopcoexploration.com/pdf/Facts_in_Brief_2006.pdf
• Dell's Outsourcing of Call Centers to India. Retrieved August 3, 2007, from http://webdrive.service.emory.edu/users/ahutton/index.html
• Heldman B. ( 2005) Dell beefs up workforce in India. Retrieved August 3, 2007, from http://www.networkworld.com/newsletters/asp/2005/0509out1.html?fsrc=rss-outsourcing
• India's Outsourcing Problems. Retrieved August 3, 2007, from http://www.metafilter.com/56898/Indias-Outsourcing-Problems

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