Critical Thinking

Paper Summary:

This paper presents a case study of a problem with expectations and lack of uniformity, communication and stringent guidelines for carrying out services within the framework of the organizational setting. The paper identifies and resolves the problem using the 9-step decision making process, combined with techniques including brainstorming to develop alternatives to the problem.

Table of Contents:
Criteria, Goals and Objectives
Problem and Effects
Effects of Problem
Causes of Problem
Appropriate Solutions and Impacts
Rationale for Solutions
Evaluate Decision/Implement Decision

From the Paper:

"Lastly the organization must overcome communication barriers. In this case lack of communication about hospital policies and procedures as well as individuals interpretations of the mission statement have resulted in diverse practices that resemble nothing more than a chaotic stampede. Top managers should consider breaking hospital staff members into small groups or teams, with each team appointed a communication's leader whose role includes dissemination information about organizational policies and procedures as well as goals, aims and objectives. Along these lines, members of each team can sit down and brainstorm salutations to problems that exist within these boundaries, like a step-by-step procedure for overcoming tension in situations where a staff members personal values do not agree with organizational policy or the wishes of patients in a given situation."

Sample of Sources Used:

• Ammons, D.N. (1999). "A proper mentality for benchmarking," Public Administration Review, 59(2): 105.
• McDermott, D. (2006). "Rational decision making models." Ireland, Retrieved 26, June 2006: http://www.decision-making-confidence.com/rational-decision-making-models.html
• Oliver, S.M. (2004). A handbook of corporate communication and strategic public relations: Pure and applied. New York: Routledge.
• Silvae, R. (2006). "Rational-iterative decision making" Washington University. Retrieved 26, June, 2006: http://silvae.cfr.washington.edu/ecosystem-management/Decisionmaking.html

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