Credenhill Case

Paper Summary:

This paper looks at the decision-making process in the Creenhill case, how the problem was framed, alternatives offered, the decisions made, and the reasons for those decisions. It notes that while there is an indication of what the problems may be at the outset, an analysis was also necessary to see if these really are the issues, if there are underlying problems that have not been noted or that might explain the perceived problems and other data that will be of help in framing the problem and developing a solution.

From the Paper:

"The Credenhill case study, analyzing one specific store for the Through-Cred program, requires beginning with the first step of identifying the problem. Doing so also requires gathering the necessary information to make the decision as to what the problem or problems may be. In this case, there is an indication of what the problems may be at the outset, though an analysis must also be undertaken to see if these really are the issues, if there are underlying problems that have not been noted or that might explain the perceived problems, and other data that will be of help in framing the problem and developing a solution. The problems identified at the outset included several weeks of falling sales and the threat of legal action by the city council for violating local disability access laws. "

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