Conflict/Negotiation Analysis

Paper Summary:

This paper discusses a work-related conflict amongst personnel at the Cleveland Veterans Health Administration's (VHA) Progressive Care Unit (PCU). A brief description of the professional work environment is provided and the organizational structure and culture are identified. The paper also offers a final unique consideration and a conflict scenario with the impact on all stakeholders.

Outline:
Professional Work Environment
Organizational Structure / Culture
Unique Considerations
Conflict Situation
Conclusion

From the Paper:

"On all shift in the PCU at the Cleveland VHA an underline conflict between RNs and NAs is present. This conflict is centered on the inappropriate perceptions of job description and duties. The NA job description include patient care duties such as EKGs, vitals, glucose monitoring, patient hygiene and duties delegated by RN staff. When the unit does not have adequate NA staffing RNs compensates by performing NA duties on top of regular nursing duties. The conflict developed when a majority of the NA believed that the duties normally assigned to NA was being unfairly assigned to NA instead of the nursing staff as they have been done in the pass when NA staff was short. NA started to deliberately performing delegated task exceptionally slow or refused to do the duties at all."

Sample of Sources Used:

• Coomer, K. (2007). Corporate culture. Occupational Health, 54, 28-30.
• Mintzburg, H. (1980). Structure in 5's: a Synthesis of the research organization design. Management Science, 26, 322-344.

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