Conflict Management

Paper Summary:

This paper discusses resolving and implementing mediation and conflict prevention between technical development and product engineering within an organization. The paper presents a case study discussing a communication divide between the two departments. It then presents possible courses of action to attempt to resolve the conflict using alternative measures.

Table of Contents:
Alternatives Resolutions for Mediation and Conflict Prevention
Course of Action

From the Paper:

"This method could be enacted by John H. creating an office or officer position for an inter-departmental mediation between the two parties. This would help create a forum for all parties to meet and resolve issues of design and production, which are now being critically divided by a lack of communication. This would be a far better alternative that firing or replacing the current mangers. The crucial management systems of the company are simply not aligned to help resolve inter-departmental issues, which can help stop the bias of information that George is personally imposing on the new manger, Ralph. Both managers are valuable assets to the company, but there needs to be a meeting point for the department to meet and resolve the issue before radical steps are taken to either replace or remove the managers."

Sample of Sources Used:

• "Conflict Prevention." 2005. John Hopkins University. 16 November, 2006. <http://cmtoolkit.sais-jhu.edu/index.php?name=cp-overview>

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