Conflict Management: Case Analysis Of Balt Healthcare

Paper Summary:

This paper is a case study of conflict and conflict management in a business setting. It evaluates steps required to fix a dysfunctional working relationship between two managers in the IT department including the types of interventions the company should consider and why they might or might not work

From the Paper:

"Brooks ran the IT department for Balt Healthcare. Brooks assumed he was in charge of the IT function, Senior management decided to go outside of Brooks' organization to create a team to build a team to create an e-commerce solution. This became a source of conflict. The manager Gantman who was assigned the e-commerce project has a history of unresolved conflicts with Brooks. Even though Gantman has a mandate from senior management to complete this assignment he needs Brooks' cooperation ..."

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