Case Study: Paranoia at Work

Paper Summary:

This paper describes an organizational communication problem in which there is a lack of adequate two-way communication between the manager and the employees during a move to another building. The author indicates that these problem was caused by an apparent breach of the so-called psychological contract and by the low importance, which is assigned to organizational communication by the manager in charge. The paper recommends that the best possible solution would be for the paranoid employee to have an open talk with his manager and ask for a clear redefinition of his position within the organization.

Table of Contents:
Describing the Situation
Identifying the Problem
Analyzing the Problem
Alternative Solutions and Recommendations

From the Paper:

"Thus, the 18 employees from the sales office are moved from one premise to another without being told the reason of this change. Moreover, the manager in charge arranges the desks of the targeted staff in a way that arouses suspicions. Hence, 15 of the employees are placed on one side of the "battlefield" while the other 3 are seated across the aisle. Employees know that the main reason for such placement is the fact that two members of the latter group are going to be transferred to the factory floor. Yet, nobody (and particularly the manager) thinks of the third member who is neither junior nor willing to move to the factory."

Sample of Sources Used:

• "Cognitive Dissonance Theory." 2007. University of Twente, The Netherlands. 17 November 2007 http://www.tcw.utwente.nl/theorieenoverzicht/Theory%20clusters/Interpersonal%20Communication%20and%20Relations/Cognitive_Dissonance_theory.doc/.
• "Employee communication." 2007. Chartered Institute of Personnel and Development. 17 November 2007 <http://www.cipd.co.uk/subjects/empreltns/comconslt/empcomm.htm?IsSrchRes=1>.
• "Psychological contract." 2007. Chartered Institute of Personnel and Development. 17 November 2007 <http://www.cipd.co.uk/subjects/empreltns/psycntrct/psycontr.htm?IsSrchRes=1>.

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