Case Study: Organizational Communication

Paper Summary:

This paper examines an organizational communication problem encountered at the small political activists' organization for which the author of the paper once volunteered. The paper explains that there was an organizational communication problem because the volunteer supervisor did not have projects ready during the scheduled volunteer time slots and that, despite a thorough interview process to determine skill-need matches and to discover prior verbal scheduling of volunteer times, this problem persisted for months. The paper then relates that the consequence of the communication problem was a diminished enthusiasm for the cause and growing level of frustration causing the author to cease volunteering despite having a true belief in its mission. The author analyzes the situation and proposes that a communication plan should have been written and a communication vehicle defined.

Table of Contents:
Introduction
Knowledge
Sensitivity
Skills
Values
Alternative Solutions
Proposed Solutions

From the Paper:

"This paper does acknowledge that as with many political activists' organizations, things happen on the spot, and there is a great deal of crisis management, and not a lot of pre-planning. Additionally the communication focus for this organization was external, not internal. This organizational culture spilled over into the communication methods of this writer's volunteer work, and was a cause of a great deal of frustration."

Sample of Sources Used:

• Baker, K. 2002. Organizational Communication, Chapter 13. Retrieved from the world wide web on July 11, 2007 from http://www.wren-network.net/resources/benchmark/13-OrganizationalCommunication.pdf
• McNamara, C. MBA, PhD, Authenticity Consulting, LLC., 1997-2007 Basics in Internal Organizational Communications. Free Management Library Website. Retrieved from the world wide web on July 12, 2007 from http://www.managementhelp.org/mrktng/org_cmm.htm

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