Case Study: Human Resource Management

Paper Summary:

This paper explains that, over the last two decades, the importance of the functions and activities of human resource management (HRM) has increased manyfold through its ability to assist greatly in the performance and effectiveness of organizations. The author points out that the fictional company XYZ needs to have a separate human resources (HR) department manned by HR specialists who have the desired skills and knowledge necessary to undertake all tasks required in today's competitive market. The paper stresses that the size and organization of this department should be appropriate to the needs of XYZ. The author relates that performance appraisals provide information upon which promotion and salary decisions can be made and provide an opportunity for managers to review the subordinate's work-related behavior.

Table of Contents:
Introduction
What is HRM?
Role of HRM in Organizational Goals
Industrial Relations at XYZ
Human Resources and Industrial Relations
Management of Employees Relations at XYZ
Performance Appraisal System at XYZ
Definition of Performance Appraisal
Steps Involved in Performance Appraisal
The Organization and Effective Performance
Conclusions

From the Paper:

"Industrial relations tend to have a collective approach in the organization; whereby, the need for a trade union is much highlighted. The nature of the work climate has a direct impact on the viability of many human resource management activities. Where the climate is negative and the union strong, a company may not be able to perform various activities without the union consent. Such situations can foster a feeling in some managers that workplace relations are 'too hard'. This, in turn, produces managers who do not give priority to human resources, ..."

Sample of Sources Used:

• Anderson, C, Gordon, 1993, Managing performance appraisal system, Graphicraft Typesetters Ltd., Hong Kong
• Armstrong, M. and Baron, A., 1998, "Performance Management: The New Realities", Chartered Institute of Performance and Development (CIPD)
• Deery, S.J., Plowman, D 199,1Australian Industrial Relations (3rd edition) Sydney,Australia: Mc Graw-Hill.
• Dessler, G, 1997, "Human resource management- 7th ed.", Prentice-Hall International (UK) Limited, London.
• Knell, J (1999) The partnership at work: Employment relations research series 7, Department of Trade and Industry, London

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