Case Study: BC Financial Services

Paper Summary:

This paper is a case study of a communication problem that developed at the BC Financial Services company. The paper describes the main people involved in the problem and points out that the communication behaviors of all of the team members contrast and illustrate two polar opposites with regards to interacting with others. The paper states that the issue in this case is how to communicate constructively with each other. The paper then suggests that an accommodation must be made for the fact that organizational cultures will have to change over time. The paper concludes that the miscommunication between two generations of workers in the case study seems rooted in the failure of one person to concede that his style of management is not creating the conditions needed for healthy, hearty and effective workers.

Table of Contents:
Description of Case
Evaluation of Case
Actions for Future

From the Paper:

"Ultimately, this clash is a cultural one, a generational one, and is one that perhaps was unavoidable no matter what Chris did; after all, more than one theorist discussed in our course notes has mentioned how conflict is inherent in organizational affairs. Different people have different objectives and this means that the idea of getting everyone to buy into a new cultural orientation may be impossible. To wit, Ed Parker has risen to a position of prominence within the company by being "tight" with a dollar - by being a good manager in the traditional sense."

Sample of Sources Used:

• Anderson, Carolyn M., and Heather L. Walter. "The Fun Team." in Case Studies for Organizational Communication: Understanding Communication Processes . Second Edition. eds. Keyton, Joann and Pamela Shockley-Zalabak. Oxford University Press. Mar 2007. p.159-166.

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