Case Study: Assessment of an Agency

Paper Summary:

This paper is an assessment of the Behavioral Healthcare of the Carolinas/ North Carolina Mentor Healthcare Network (BHC/NC Mentor), which is a division of National Mentor Healthcare Network. The author describes the organization and its leadership, the tools it uses to measure performance, and its modus operandi in detail, pointing out its strengths and weaknesses. The author also explains the process by which a new client receives help and the work done by the staff in the community, as well as the training methods used to keep staff up-to-date on the latest practices. The paper concludes that BHC/NC Mentor is a leader in the behavioral health care field by promoting a holistic approach to its consumers.

Outline:
Mission and Structure
Measurements of Outcomes
The Mission Purpose
Services and Strengths
How the Process of Community Support Services Works
Facing Barriers
BHC/NC Mentor, the Community and Strengths
Challenges to BHC/NC Mentor
Theory Y and BHC/NC Mentor
Conclusion

From the Paper:

"BHC/NC Mentor refers to people that are using its services as consumers. It focuses on improved conditions through community supports and the ability to function appropriately in natural settings. This agency also believes that individuals and families should be directed to various resources consistent with each individual need, regardless of their condition. It is important to empower the individual in the helping relationship since they are the experts in knowing their needs and strengths."

Sample of Sources Used:

• North Carolina Treatment Outcomes and Program Performance System NC-TOPPS. (n.d.). Retrieved 2/18/08 from http://nctopps.ncdmh.net/
• The mission of North Carolina Mentor. (n.d.). Retrieved 2/15/08 from http://thementornetwork.com

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